FAQ's

Is it safe to ship products?

Yes, we ship our products by trusted carriers.  

Is shipping free?

Yes, on orders over $50 we provide FREE WORLDWIDE SHIPPING.

How long does it take to get my order?

Processing time may vary in the demand and the stock of our products. BE AWARE that all items generally take 3-5 business days to process before they are shipped out to the customer. After that, the item will generally arrive within 5-20 days. 

 

 

How do I track my order once it has been shipped?

An email notification with your tracking number will be sent to you once we ship your order.  

What is the store's cancellation policy?

To cancel a product, please contact us immediately at our contact page or e-mail: info@boomsweet.com. We will respond to all emails within 24 hours. If the order is placed by our designers, your order cannot be canceled.

What is the return policy?

If a product has a defect, you can return it within 31 days. Please send us an email with a picture of the defect to info@boomsweet.com or contact us through our contact page. 

What if the package has been sent back?

There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned by your end customer. You will receive a notification once the order arrives back at our facility. We are able to then reship your package or update your shipping address if wrongly implemented. New shipping charges will be applied for orders that have been unclaimed at customs, returned by your customer, or had an incorrect address originally provided. The customer is responsible for this. 

Customer support 

Where is BOOMSWEET established?

BOOMSWEET is established in Amsterdam.

How can I reach you?

You can contact us at our contact page or email: info@boomsweet.com. We will do our utmost to respond to all emails within 24 hours.